Privacy Policy

Last updated: 30 March 2026

This Privacy Policy explains how From the Workshop (“we”, “us”, or “our”) collects, uses and protects your personal information when you visit our website, place an order, or contact us through our website (the “Site”).

We respect your privacy and are committed to protecting your personal information.

Information We Collect

When you place an order or interact with our website, we may collect the following information:

Name
Billing and shipping address
Email address
Phone number
Payment confirmation details
Order history and purchase information
Information you provide when contacting us

We may also automatically collect certain information about how you use our website, including device information, browser type, IP address and pages visited. This helps us improve our website and customer experience.

How We Use Your Information

We use your information to:

Process and fulfil your orders
Communicate with you about your order
Provide customer support
Improve our website and services
Prevent fraudulent activity
Comply with legal obligations
Send marketing emails if you have chosen to receive them

Payments

Payments are processed securely through trusted third-party payment providers. We do not store your full payment card details.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.

You can choose to disable cookies through your browser settings, although some parts of the website may not function correctly.

For more information about Shopify cookies, please visit:

Shopify Cookie Policy

Sharing Your Information

We only share your information where necessary to operate our business and fulfil your orders. This may include:

Shopify
Payment providers
Delivery companies such as Royal Mail
Website analytics providers
Marketing platforms if you subscribe to marketing communications

We do not sell your personal information.

Data Retention

We keep your information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes and enforce our policies.